privacy policy

wellbe family wellness (“us”, “we”, or “our”) operates www.hellowellbe.com (the “site”). This page informs you of our policies regarding the collection, use and disclosure of personal information we receive from users of the site.

wellbe family wellness is dedicated to protecting your data privacy and safety. We want to be completely transparent about how we use it — this policy explains what data we collect about you, why and how we use it, as well as how we share and manage your information. It also provides your choices and rights regarding this data, so please read it carefully to be fully informed.

What information we collect and why

When you book a treatment with wellbe family wellness, we collect your data in a variety of ways, including when you choose to share it with us.

When you purchase at a wellbe family wellness location, we may ask you for the following information to contact you about your purchase or send you a receipt via email. You have the option to agree with or deny sharing this information with us.

• Name

• Email address

• Phone number

When you book a treatment on wellbe family wellness’s website, we will ask for the following information. This information is necessary to collect payment.

• Name

• Email address

• Shipping & Billing Address

• Phone number

• Payment details

Booking a treatment will require creating an account in Jane, our third party booking software. 

When you book a treatment in Jane, you will be required to complete a medical intake form with a specific set of medical disclosures we require to share with you specific to each jurisdiction in which we operate.  During this intake process, we’ll also share a comprehensive notice of medical privacy practices for information we collect within your therapy session. The medical privacy practice information is outside of the scope of anything required to book a treatment, or interact with any of our digital platforms.    

When you sign up for our email newsletter, we will ask for your email address. Additionally, you have the option to share the following information with us, which we use to personalize the marketing messages you receive from us.

• Name

• Email

• Birthday

• Geography for localized updates

• Preferred Topics

You can choose to stop receiving wellbe family wellness emails at any time, by clicking “unsubscribe” at the bottom of any wellbe family wellness marketing email. wellbe family wellness appointment emails (i.e., confirmations, cancellations) and post-treatment review emails (i.e., feedback emails) must be unsubscribed separately from marketing emails.

When you contact us via email or phone, we will ask for information to identify you in our system. This is needed to provide timely assistance. We may also ask for your feedback in shopping or communicating with us to improve our services.

What we collect when you visit our website

When you visit our website, the following technical information will be collected, in order to protect your data and our website. We also use this information to improve our shopping experience, products and services provided.

• IP address

• Your browser type

• Your operating system

• Your browse behaviour on our website, such as product pages visited

• We also use ‘cookies’ to collect data on pages you view on our site, as well as to power the delivery of re-marketing and promotional offers.

ADS ON OTHER SITES

If you choose to give other sites your data (such as Google or Facebook) their rules apply to that data, not ours. We do purchase ads on these sites, so if you have provided them with your data, then you will likely see our ads on these sites. If you do not wish to see these ads, you will have to contact the other sites directly.

WHAT DO WE DO WITH YOUR INFORMATION?

When you book a treatment, receive a treatment, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.

With your permission, we may send you emails about healthcare information, new products, and other brand updates.

We may share your data within the wellbe family wellness company. We may also share it with others who help us serve you. 

HOW WE GET YOUR CONSENT

When you provide us with personal information to book an appointment, complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

AGE OF CONSENT

By using this site and/or by accepting our policies, you represent that you are above the age of 16. If you are below the age of 16, then a parent or legal guardian must consent on your behalf. If we learn that we have collected any data for someone aged under 16, then we will delete it.

WITHDRAW CONSENT

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by contacting us at info@hellowellbe.com or mailing us at: wellbe family wellness, 1059 Gerrard St. E., Toronto, Ontario, Canada 

DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

Once you leave our website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

TERMS OF USE

Please also visit our Privacy Policy section, which governs your visit to the Site (defined below). The Privacy Policy also helps you understand our practices and provides information explaining the information we collect and how we use it. Please read these Terms of Use carefully before using this website.

Welcome to the wellbe family wellness (“wellbe family wellness,” “we” or “us”) website, hellowellbe.com (the “Site”). We ask that you abide by the terms and conditions that follow, along with any other terms and conditions that may appear on the Site from time-to-time (collectively, the “Conditions”). To the extent any other conditions on the Site conflict with any of these terms and conditions, these terms and conditions will take precedent. Your use of the Site and/or or shopping on the Site constitutes your agreement with the Conditions that follow and we reserve the right to revise these Conditions at any time. When we make changes, we will post them here. You agree to check this section periodically to be aware of any changes and your continued use of the Site shall be considered your agreement to any modified Conditions. If you do not agree to these Conditions, please do not use the Site.

INTELLECTUAL PROPERTY

Unless otherwise noted, all materials, including, but not limited to, images, illustrations, designs, icons, photographs, video clips, and written and other content that appear as part of the Site (collectively, the “Contents”) are copyrights, trademarks, trade dress and/or other intellectual properties owned by or licensed to wellbe family wellness. The Contents, and the Site as a whole, are intended solely for personal, non-commercial use by the users of the Site. You may download or copy the Contents and other downloadable materials displayed on the Site for your personal, non-commercial use only and subject to any other restrictions herein. No right, title or interest in any downloaded materials, software or other Contents is transferred to you as a result of any such downloading or copying. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of, or exploit in any way, in whole or in part, any of the Contents, the Site, or any related software. The Site as a whole is protected by copyright and trade dress and all worldwide rights, titles and interests in and to the Site are owned by wellbe family wellness. wellbe family wellness grants you a limited license to access and make personal use of this Site. This license does not include any resale or commercial use of this Site or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this Site or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. This Site or any portion of this Site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without the express written consent of wellbe family wellness. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of wellbe family wellness without express written consent. You may not use any meta tags or any other “hidden text” utilizing wellbe family wellness’s name or trademarks without the express written consent of wellbe family wellness. Any unauthorized use terminates the permission or license granted by wellbe family wellness. You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page of wellbe family wellness.com so long as the link does not portray wellbe family wellness, or its products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any wellbe family wellness logo or other proprietary graphic or trademark as part of the link without express written permission.

wellbe family wellness, the logo and other hellowellbe.com graphics, logos, page headers, button icons, scripts, and service names are trademarks, registered trademarks or trade dress of wellbe family wellness in Canada. wellbe family wellness’ trademarks and trade dress may not be used in connection with any product or service that is not wellbe family wellness’s, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits wellbe family wellness. All other trademarks not owned by wellbe family wellness that may appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by wellbe family wellness. 

INDEMNIFICATION

You agree to defend, indemnify and hold harmless wellbe family wellness, its affiliates and subsidiaries, and its officers, directors, employees, agents, licensors and suppliers from and against any and all claims, charges, complaints, damages, losses, liabilities, costs and expenses (including attorneys’ fees), arising from or relating in any way to your use of the Site.

CHOICE OF LAW

These Conditions shall be construed in accordance with the laws of the province of Ontario in the country of Canada, without regard to any conflict of law provisions. Any dispute arising under these Conditions shall be resolved exclusively by the state and/or federal courts sitting in Ontario, Canada and you consent to exclusive jurisdiction and venue in such courts.

LINKS TO OTHER WEBSITES

This Site may contain links to outside services and resources. You acknowledge that (a) wellbe family wellness is not responsible for the contents of any linked site or any link contained in a linked site, or any changes or updates to such sites; and (b) wellbe family wellness is not responsible for any other form of transmission received from any linked site. wellbe family wellness is providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement by wellbe family wellness of the site. Any concerns regarding any such link should be directed to the particular third party website.

YOUR ACCOUNT

If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password.

DISCLAIMER

To the fullest extent permitted under law, this site and the materials and products on this site are provided “as is” and without warranties of any kind. To the fullest extent permitted under law, wellbe family wellness disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. Wellbe family wellness does not represent or warrant that this site will be uninterrupted or error-free, that any defects will be corrected, or that this site or the server that makes the site available or any email sent to you are free of viruses or anything else harmful. You expressly agree that your use of this site is at your sole risk. Wellbe family wellness does not make any warranties or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, reliability or otherwise. Wellbe family wellness reserves the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted your order). We apologize for any inconvenience this may cause you. Some states do not permit limitations or exclusions on warranties, so some or all of the above limitations may not apply to you. Limitation of liability in no event shall wellbe family wellness or any of its affiliated entities or suppliers be liable for any direct, indirect, special, punitive, incidental, exemplary or consequential damages that result from (a) the use of, or inability to use, the site whether or not either party had or should have had any knowledge, actual or constructive, that such damages might be incurred; (b) the performance of the services, products and materials available from the site; or (c) the conduct of other users of the site, even if wellbe family wellness has been advised of the possibility of such damages. You assume total responsibility for your use of the site. Your only remedy against wellbe family wellness for dissatisfaction with the site or any content is to stop using the site.

ELECTRONIC COMMUNICATIONS

When you visit the Site or send emails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We may communicate with you by e-mail or by posting notices on this Site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

MISCELLANEOUS

Unless otherwise specified and except to the extent wellbe family wellness products are offered for sale in the United States, Canada and select foreign markets through this Site, this Site and the Contents thereof are displayed solely for the purpose of promoting wellbe family wellness products and services available in the United States, Canada and select foreign markets. This Site is controlled and operated by wellbe family wellness from its offices in Toronto. Nothing in this Terms of Use is intended to or shall be construed to constitute or establish an agency, joint venture, partnership, or fiduciary relationship between the parties, and neither party shall have the right or authority to act for or on behalf of the other party.

GOVERNING LAW

These terms and conditions shall be governed by, construed, and enforced in accordance with the laws of Ontario, Canada without regard to any choice of law principles.